---
title: Email Notification Trigger For Service Request Updates
slug: email-notification-trigger-for-service-request-updates
docTags: 
createdAt: 2025-06-09T07:52:00.095Z
---

This document outlines the step-by-step process followed to **review, approve, or decline a tenant’s service request**. It also explains how the system automatically sends a status update via email to both the requester and the tenant once the request has been processed.


Once the **OA or Property Manager reviews and updates a service request** in the Rentilium-ERP system, an automated email notification is triggered and sent to the registered email address of the requester and the tenant.


Property Manager Login
----------------------

- After signing in, you will be directed to the dashboard, where you can view key insights and a comprehensive financial overview.

![](https://api.archbee.com/api/optimize/6QtzzWFrTeRBOO45U67PA/op4gT-cdeEVWhhFp59LXa_image.png)

## Service Requests

- In the left sidebar, click on **Operations** to expand the **menu options**.
- **Select Service** to move to the **Service Requests section**.

![](https://api.archbee.com/api/optimize/6QtzzWFrTeRBOO45U67PA/5Djo4YgYWej0HCYpqea2S_image.png)

## Viewing Tenant Service Requests

-
  The Service Requests page lists all service requests submitted by tenants.
-
  Each request displays important information, including **Tenant Name, Rental Unit, Property Name, Request Type, Description, and Current Status**.
-
  To view more details about a request, click the **Action button** on the right side of the corresponding entry.

![](https://api.archbee.com/api/optimize/6QtzzWFrTeRBOO45U67PA/q9Az6hGLSUJWgGnjm2c7C_image.png)

## Reviewing Service Request


When you click the Action button, a new window titled Edit Service Request will open. This window displays all submitted details, including:

- **
Tenant Name **– The name of the tenant who submitted the request.
-
  **Rental Unit –** The specific unit associated with the request.
- **
Property Name –** The property to which the unit belongs.
- **
Service Request Type –** The category of the request (e.g., Key Replacement, Guest Access, Utility Setup).
- **
Description –** A brief explanation provided by the tenant.
- **Tenant Service Request Image (if applicable) – **Any supporting images uploaded by the tenant.



![](https://api.archbee.com/api/optimize/6QtzzWFrTeRBOO45U67PA/hOSw0RNTHU_wiE6u-l7vd_image.png)

## Comments & Decision


Before approving or rejecting a request, the OA or Property Manager should enter feedback in the Manager Comments field. This feedback provides context for the decision and is included in the email notification.


**Examples of comments includes**

-
  Your guest access request has been approved. The security team has been notified.
-
  Your key replacement request has been rejected due to missing verification documents.

## Approving/Declining A Service Request

The Status field is located at the bottom of the form. Choose one of the following options:

-
  **Approved – **If the request meets all necessary requirements.
-
  **Declined –** If the request is incomplete or lacks required documentation.
- Click **Save Changes** to apply and finalize your decision.

## Confirmation & Email Notification

-
  After clicking **Save Changes,** a confirmation message will appear: **“Request updated successfully!”**
- Click **OK** to exit the pop-up and go back to the Service Requests dashboard.

![](https://api.archbee.com/api/optimize/6QtzzWFrTeRBOO45U67PA/bfrvnaozstXBgJVQFsyNi_image.png)

## Automated Email Notification

After the service request has been successfully updated the system automatically sends an email notification to both the requester and the tenant at their registered email addresses.

![](https://api.archbee.com/api/optimize/6QtzzWFrTeRBOO45U67PA/2oXvJCHoPZwZkZJxB5WG-_image.png)