Operations

12min
Move Out Lease
The Move Out Request feature displays all tenant requests to vacate their units. Property managers can view, approve, or reject these requests directly from this section. 
Steps To Manage Move-Out Requests
Go to Operations from the left sidebar.
Select Moveout Lease.
The Move-Out Request page opens, showing a list of pending requests.
The list displays columns such as:
Unit Name
Tenant Name
Move-Out Date
Notice Start Date
Approval Status
Actions
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Click on the Approve/Reject button next to a request.
A popup will open asking for comments.
Add a comment and select either Approve or Reject.
After submission, the request status changes to either Approved or Rejected.
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The approved/rejected requests will appear with updated statuses.
Approved requests are shown in green, and rejected requests are shown in red.
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Extend Lease
The Extend Lease Request feature allows tenants to request extensions for their current lease. Property managers can review these requests and approve or reject them based on the property’s leasing policies. 
Steps To Manage Lease-Extend Requests
Go to Operations from the sidebar.
Select Extend Lease.
The Extend Lease Request page opens, showing all lease extension requests.
The list displays columns such as:
Property Name - Unit Name
Tenant Name
Lease Start Date
Lease End Date
Extended Lease Date
Current Rent
Lease Status
Approval Status
Actions
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Click on the green ✓ button to approve or red X button to reject.
For Approval, a popup appears asking for:
Rent Increment Percentage (if applicable)
Comment (Mandatory)
Enter these details and click Approve.
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For Rejection, a popup asks for a comment. Enter the reason and click Reject.
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Approved requests are shown in green.
Rejected requests are shown in red.
Pending requests remain in orange.
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Service Request
The Service Request feature tracks maintenance or service issues raised by tenants. Property managers can track, approve, reject, or update these requests, ensuring all tenant concerns are addressed in a timely manner. 
Steps To Manage Service Requests
Go to Operations from the sidebar.
Select Service.
The Service Requests page opens, showing all tenant-raised service requests.
The list displays columns such as:
Tenant Name
Rental Unit
Property Name
Service Request Type (e.g., Plumbing, Electrical, General Maintenance)
Description
Status
Actions
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1. By default, all service requests are listed.
2. Managers can filter requests by status:
Pending
Rejected
Completed
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Based on internal workflow, property managers can:
Assign maintenance teams.
Track the completion.
Update the request status to Completed once resolved.
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Utilities
Overview - Tenant