---
title: Service Request Approve/Decline- Property Manager
slug: service-request-approvedecline-property-manager
createdAt: 2025-02-08T08:53:22.870Z
---

## Property Manager Login

- Log in to the **Rentilium-ERP** system using your **credentials**.
- Once logged in, navigate to the **dashboard** where key insights and financial overviews are displayed.

![](https://api.archbee.com/api/optimize/6QtzzWFrTeRBOO45U67PA/slTJSzRixAIke2wtw0tMo_image.png)

- On the left-side bar, select and click on **Operations** to expand the menu options.
- Under Operations, click on **Service** to access the **Service Requests** section.

![](https://api.archbee.com/api/optimize/6QtzzWFrTeRBOO45U67PA/THhUINXyeVg7_JX0ZV4ff_image.png)

## Viewing Tenant Service Requests

- The **Service Requests** page displays all tenant service requests submitted.
- Each request includes details such as **Tenant Name, Rental Unit, Property Name, Service Request Type, Description, and Status**.
- Select the **Action** button on the right-hand side of a request and click on it to proceed with review.

![](https://api.archbee.com/api/optimize/6QtzzWFrTeRBOO45U67PA/OjG2Y1Dz2zFE9eAjjftf__image.png)

## Reviewing A Service Request

- After clicking on **Action**, a new window labeled **Edit Service Request** appears.
- This window displays detailed information about the request, including:
  1. **Tenant Name**: The tenant who submitted the request.
  2. **Rental Unit**: The unit associated with the request.
  3. **Property Name**: The name of the property.
  4. **Service Request Type**: The type of service requested (e.g., **Key Replacement, Guest Access, Utility Setup**).
  5. **Description**: A brief explanation of the request provided by the tenant.
  6. **Tenant Service Request Image** (if applicable): Any images uploaded by the tenant to support the request.
- Review all the details carefully to determine whether the request is valid.

![](https://api.archbee.com/api/optimize/6QtzzWFrTeRBOO45U67PA/n85e-VW144CuJQJbcUsnV_image.png)

- Before approving or rejecting the request, the **Manager Comments** field allows you to provide feedback.
- Enter a comment explaining the decision being made. Example:
  1. "Your guest access request has been approved. The security team has been notified."
  2. "Your key replacement request has been rejected due to missing verification documents."

![](https://api.archbee.com/api/optimize/6QtzzWFrTeRBOO45U67PA/iemQ_xWxGhEDIEy38DGfp_image.png)

## Approving or Declining the Service Request

- Locate the **Status** field at the bottom of the request form.
- Select one of the following options:
  1. **Approved**: If the request meets the necessary conditions.
  2. **Declined**: If the request lacks required documentation.
- Click **Save Changes** to finalize your decision.

## Confirmation Message

- Upon successfully saving the request, a confirmation popup appears stating **"Request updated successfully!"**
- Click **OK** to close the popup and return to the service request dashboard.

![](https://api.archbee.com/api/optimize/6QtzzWFrTeRBOO45U67PA/bNy7balCgyTUDttCLCXDN_image.png)

## Verifying Status Updates

- After updating the request, return to the **Service Requests** page.
- The request’s **status** will now be updated to either **Approved or Declined**.
- Approved requests are now **ready for further processing**, while declined requests remain marked as **Rejected**.
- The tenant will be notified about the updated status via the system.

## Monitoring & Managing Future Requests

- To view past service requests, use the **filter dropdown** to select **All Requests**.
- You can also re-open or modify a decision if needed by clicking on the **Action** button again.
- Keeping track of service requests ensures smooth tenant management and timely issue resolution.

![](https://api.archbee.com/api/optimize/6QtzzWFrTeRBOO45U67PA/pu9fN_QVNyt1oG-YIoAOf_image.png)