---
title: Service Request - Tenant
slug: service-request-tenant
docTags: 
createdAt: 2025-02-08T05:26:09.840Z
---

## Login As A Tenant

- Open a web browser and move to the Rentilium login page.
- Enter your registered credentials and click on the **Login** button.

![](https://api.archbee.com/api/optimize/6QtzzWFrTeRBOO45U67PA/BAIMI4xMyku2CSzUcFy2W_image.png)

### Service Request Section

- Once logged in, locate the left-hand navigation panel.
- Click on the **Maintanence** section.
- From the dropdown, select **Service** to access the Tenant Service Requests page.

![](https://api.archbee.com/api/optimize/6QtzzWFrTeRBOO45U67PA/klpvVoTSKxEJohSCBjRgH_image.png)

## Viewing Service Requests

### Overview Service Requests

On the Tenant Service Requests page, you will see a table displaying:

1. **Rental Unit**
2. **Description**
3. **Service Request Type**
4. **Status (Pending, Approved, Rejected, In Progress)**
5. **Actions (Download or Delete)**
6. **Use the dropdown filter at the top to sort service requests by status.**

:::hint{type="info"}
### Checking Request Status

- If a service request is **Pending**, it means the property manager has not yet reviewed it.
- If a service request is **Approved**, the service provider will take action soon.
- If a service request is **Rejected**, the tenant should check the rejection reason and resubmit with necessary modifications
:::

## Adding A New Service Request

![](https://api.archbee.com/api/optimize/6QtzzWFrTeRBOO45U67PA/aWpHzYyrZbg5slAw26CtM_image.png)

On the Tenant Service Requests page, locate the **Add Request** button in the top right corner and click it.

![](https://api.archbee.com/api/optimize/6QtzzWFrTeRBOO45U67PA/1pO9Ju2J5WJAEou2Q1yNl_image.png)

### Select Service Request Type

Click the dropdown and choose the type of service request.

**Available options may include:**

1. **Key Replacement Request:** Request for a duplicate key.
2. **Parking Permit Request:** Request a new or updated parking permit.
3. **Utility Setup Request:** Request to set up or modify utilities like water, gas, or electricity.
4. **Guest Access Request:** Request to allow temporary guest access to the building or specific amenities.

![](https://api.archbee.com/api/optimize/6QtzzWFrTeRBOO45U67PA/fduH4lHgizo4aenIkCwTj_image.png)

### Select Rental Unit

Choose the rental unit associated with the service request from the dropdown menu.

### Add A Description

- Provide a brief explanation of the request.
- **Example:** "Request for temporary guest access to the gym and swimming pool."

### Upload Supporting Documents (If Required)

- Click on the **Drag & Drop Files Here** section to upload images or supporting documents.
- Example: Uploading a parking permit document for verification.

![](https://api.archbee.com/api/optimize/6QtzzWFrTeRBOO45U67PA/Q7RhsCqpL_XNcDiIX23Ov_image.png)

### Submitting The Request

- Click the **Save Changes** button to submit the request.
- The system will display a confirmation message: **"Service Request added successfully!"**

![](https://api.archbee.com/api/optimize/6QtzzWFrTeRBOO45U67PA/qkTvO0qnG7ZkQszD44YL__image.png)

## Managing Service Requests

### Viewing Submitted Requests

1. Once a request is submitted, it will appear in the **Tenant Service Requests list**.
2. Check the **status** regularly to track its progress.

### Downloading Supporting Documents

1. If required, tenants can download uploaded documents by clicking the **Download** button in the **Actions** column.

### Deleting A Service Request

1. If the request is no longer needed, tenants can click the **Delete** button to remove it.
2. A **confirmation** prompt will appear before deletion.

![](https://api.archbee.com/api/optimize/6QtzzWFrTeRBOO45U67PA/3w3iKmQBSda4cAIFhsiyX_image.png)

## Receiving Approval Or Rejection

### Approval Process

- Once a property manager reviews the request, the status will change to **Approved** if it meets the requirements.
- Tenants may receive an in-app notification regarding the approval.

### Rejection Process

- If a request is **Rejected**, the rejection reason will be displayed.
- Tenants should review the reason and take corrective action, such as providing additional details or correcting the request.