Service Request Approve/Decline- Property Manager

Property Manager Login

• Log in to the Rentilium-ERP system using your credentials.
• Once logged in, navigate to the dashboard where key insights and financial overviews are displayed.



• On the left-side bar, select and click on Operations to expand the menu options.
• Under Operations, click on Service to access the Service Requests section.



Viewing Tenant Service Requests

• The Service Requests page displays all tenant service requests submitted.
• Each request includes details such as Tenant Name, Rental Unit, Property Name, Service Request Type, Description, and Status.
• Select the Action button on the right-hand side of a request and click on it to proceed with review.



Reviewing A Service Request

• After clicking on Action, a new window labeled Edit Service Request appears.
• This window displays detailed information about the request, including:
  1. Tenant Name: The tenant who submitted the request.
  2. Rental Unit: The unit associated with the request.
  3. Property Name: The name of the property.
  4. Service Request Type: The type of service requested (e.g., Key Replacement, Guest Access, Utility Setup).
  5. Description: A brief explanation of the request provided by the tenant.
  6. Tenant Service Request Image (if applicable): Any images uploaded by the tenant to support the request.
• Review all the details carefully to determine whether the request is valid.



• Before approving or rejecting the request, the Manager Comments field allows you to provide feedback.
• Enter a comment explaining the decision being made. Example:
  1. "Your guest access request has been approved. The security team has been notified."
  2. "Your key replacement request has been rejected due to missing verification documents."



Approving or Declining the Service Request

• Locate the Status field at the bottom of the request form.
• Select one of the following options:
  1. Approved: If the request meets the necessary conditions.
  2. Declined: If the request lacks required documentation.
• Click Save Changes to finalize your decision.

Confirmation Message

• Upon successfully saving the request, a confirmation popup appears stating "Request updated successfully!"
• Click OK to close the popup and return to the service request dashboard.



Verifying Status Updates

• After updating the request, return to the Service Requests page.
• The request’s status will now be updated to either Approved or Declined.
• Approved requests are now ready for further processing, while declined requests remain marked as Rejected.
• The tenant will be notified about the updated status via the system.

Monitoring & Managing Future Requests

• To view past service requests, use the filter dropdown to select All Requests.
• You can also re-open or modify a decision if needed by clicking on the Action button again.
• Keeping track of service requests ensures smooth tenant management and timely issue resolution.