Maintenance

Service Request - Tenant

18min

Login As A Tenant

  • Open a web browser and move to the Rentilium login page.
  • Enter your registered credentials and click on the Login button.
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Service Request Section

  • Once logged in, locate the left-hand navigation panel.
  • Click on the Operations section.
  • From the dropdown, select Service to access the Tenant Service Requests page.
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Viewing Service Requests

Overview Service Requests

On the Tenant Service Requests page, you will see a table displaying:

  1. Rental Unit
  2. Description
  3. Service Request Type
  4. Status (Pending, Approved, Rejected, In Progress)
  5. Actions (Download or Delete)
  6. Use the dropdown filter at the top to sort service requests by status.

Checking Request Status

  • If a service request is Pending, it means the property manager has not yet reviewed it.
  • If a service request is Approved, the service provider will take action soon.
  • If a service request is Rejected, the tenant should check the rejection reason and resubmit with necessary modifications.
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Adding A New Service Request

Click On The Add Request Button

On the Tenant Service Requests page, locate the Add Request button in the top right corner and click it.

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Select Service Request Type

Click the dropdown and choose the type of service request.

Available options may include:

  1. Key Replacement Request: Request for a duplicate key.
  2. Parking Permit Request: Request a new or updated parking permit.
  3. Utility Setup Request: Request to set up or modify utilities like water, gas, or electricity.
  4. Guest Access Request: Request to allow temporary guest access to the building or specific amenities.
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Select Rental Unit

Choose the rental unit associated with the service request from the dropdown menu.

Add A Description

  • Provide a brief explanation of the request.
  • Example: "Request for temporary guest access to the gym and swimming pool."

Upload Supporting Documents (If Required)

  • Click on the Drag & Drop Files Here section to upload images or supporting documents.
  • Example: Uploading a parking permit document for verification.
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Submitting The Request

  • Click the Save Changes button to submit the request.
  • The system will display a confirmation message: "Service Request added successfully!"
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Managing Service Requests

Viewing Submitted Requests

  1. Once a request is submitted, it will appear in the Tenant Service Requests list.
  2. Check the status regularly to track its progress.

Downloading Supporting Documents

  1. If required, tenants can download uploaded documents by clicking the Download button in the Actions column.

Deleting A Service Request

  1. If the request is no longer needed, tenants can click the Delete button to remove it.
  2. A confirmation prompt will appear before deletion.
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Receiving Approval Or Rejection

Approval Process

  • Once a property manager reviews the request, the status will change to Approved if it meets the requirements.
  • Tenants may receive an in-app notification regarding the approval.

Rejection Process

  • If a request is Rejected, the rejection reason will be displayed.
  • Tenants should review the reason and take corrective action, such as providing additional details or correcting the request.



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